Product UX term
User mental model
Names the user's internal picture of how the product should work.
What it means
Plain meaning
how users think: Names the user's internal picture of how the product should work.
Aliases
how users think, conceptual model
Use it when your messy ask mentions
- users confused
- not intuitive
- they expect
- workflow
Prompt phrase
Map the user's mental model and compare it against the product's current object model.
Before and after
Weak ask
Improve this users confused.
Exact Terms ask
Map the user's mental model and compare it against the product's current object model.